Welcome to thrivewellness.net.au (the “Website”), owned and operated by Thrive Wellness Pty Ltd. (“Thrive Wellness”, “we”, “us” or “our”). This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit or use our Website and services. By using our Website, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

When you visit or use our Website, we may collect the following information:

a) Personal Information: When you register for an account, sign up for our newsletter, or book a service, we may collect personal information such as your name, email address, phone number, date of birth, and billing address.

b) Usage Data: We may collect non-personal information about your use of our Website, such as your IP address, browser type, pages visited, and the duration of your visit.

c) Cookies: We use cookies to enhance your experience on our Website. Cookies are small text files stored on your computer that help us remember your preferences and track your activity on our Website.

  1. How We Use Your Information

We use the information we collect for the following purposes:

a) To provide and maintain our Website and services.

b) To communicate with you regarding our services, promotions, and updates.

c) To improve our Website and services by analyzing usage data.

d) To process payments for our services.

e) To comply with legal obligations and protect our rights.

  1. How We Protect Your Information

We are committed to protecting your personal information and have implemented appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. However, we cannot guarantee the absolute security of your information as no method of electronic storage or transmission is 100% secure.

  1. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

a) With your consent.

b) With service providers who assist us in providing our Website and services, such as payment processors and hosting providers. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

c) If required by law or in response to a legal request, such as a court order or subpoena.

d) To protect our rights, property, or safety, or that of our users or the public.

  1. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any websites you visit.

  1. Children’s Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information and terminate the child’s account.

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

  1. Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at:

Email: info@thrivewellness.net.au

We will promptly respond to your inquiry and do our best to address your concerns.

  1. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights concerning your personal information. These rights may include:

a) The right to access: You have the right to request a copy of the personal information we hold about you.

b) The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

c) The right to erasure: You have the right to request that we delete your personal information, subject to certain legal exceptions.

d) The right to restrict processing: You have the right to request that we limit the processing of your personal information under certain circumstances.

e) The right to data portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to have that information transferred to another data controller.

f) The right to object: You have the right to object to our processing of your personal information for direct marketing purposes or when our processing is based on legitimate interests.

To exercise any of these rights or to make a complaint, please contact us using the contact information provided in Section 8 above. We will do our best to address your concerns and may require you to verify your identity before we can process your request.

  1. International Data Transfers

Thrive Wellness is based in Australia, and your personal information may be stored and processed in Australia or other countries where our service providers are located. By using our Website, you acknowledge that your personal information may be transferred to and processed in countries with different data protection laws than your country of residence. We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy when it is transferred internationally.

  1. Retention of Personal Information

We will retain your personal information for as long as it is necessary to provide our services to you, to comply with legal obligations, and to resolve disputes. After this period, we will delete or anonymize your personal information, unless we are legally required to retain it.

  1. Opting Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you may opt out at any time by following the unsubscribe link in the communication or by contacting us using the information provided in Section 8 above.

  1. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), such as the right to know what personal information we have collected about you, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. To exercise these rights, please contact us using the contact information provided in Section 8 above.

  1. Governing Law

This Privacy Policy and any disputes relating to it shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

By using our Website, you agree to submit to the exclusive jurisdiction of the courts of Australia to resolve any disputes arising out of or relating to this Privacy Policy or your use of our Website.